Privacy Policy

At CareLife Solutions Ltd, we are committed to protecting your privacy and handling your personal information with transparency, care, and compliance with the Data Protection Act 2018 and UK GDPR. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with our website.

Who We Are

CareLife Solutions Ltd is a regulated care provider delivering a range of health and social care services. Our registered office is [insert company address]. We are registered with the Information Commissioner’s Office (ICO) as a data controller.

What Information We Collect

We may collect and process the following types of personal data:

• Name, address, date of birth, and contact details

• Health and medical information (where necessary for care provision)

• Emergency contact and next of kin details

• Financial information for billing and invoicing

• Recruitment and employment details (if you apply for a role with us)

• Any other information you provide voluntarily

How We Use Your Information

We use your personal data for the following purposes:

• To deliver appropriate care and support services

• To create personalised care plans

• To contact you or your representatives regarding your care

• To manage our staff, scheduling, and operational requirements

• To comply with legal and regulatory requirements (e.g. CQC inspections, safeguarding)

• To handle feedback, concerns, or complaints

Lawful Basis for Processing

We only process your personal information when we have a lawful basis to do so, such as:

• Consent (where applicable)

• Performance of a contract

• Legal obligation

• Vital interests (e.g. safeguarding or medical emergencies)

• Legitimate interests (e.g. service improvement or security)

Who We Share Your Data With

We may share your personal data with:

• Healthcare professionals involved in your care

• Local authorities, regulatory bodies (e.g. CQC), or social workers

• Our staff and authorised service providers (under confidentiality)

• Emergency services (if required)
  We will never sell your data or share it for marketing purposes without your explicit consent.

How We Store and Protect Your Data

Your personal information is stored securely using physical and digital safeguards. We ensure that only authorised personnel have access and that data is encrypted, backed up, and managed in line with our confidentiality procedures.

Your Rights Under Data Protection Law

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data in certain circumstances

• Object to or restrict processing

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details at the bottom of this policy.